Loan recovery
Structured recovery for personal, retail, vehicle and secured loans.
- Repayment plans
- Negotiation & settlement
- Tracing & asset checks
Built for banks & NBFCs
DuesNexa runs end-to-end collections, telecalling and support operations for lenders, telecom operators and subscription businesses. Trained people, disciplined process and clear reporting bring overdue accounts back to current while protecting your brand.
- Built for
- Banks & NBFCs
- Fintech lenders
- Telecom & ISPs
- Microfinance
- Credit cards & BNPL
- Subscriptions & utilities
The problems we solve
If this keeps you up at night, we should talk
Unpaid dues don't stay still. Every week they slip further, and they get harder to recover.
Sound familiar?
Accounts keep slipping from 30 to 90 days overdue
Stage-wise playbooks. Every DPD bucket gets its own channels, scripts and follow-up rhythm, so accounts are worked before they roll forward.
Sound familiar?
Customers complain about recovery calls
A written code of conduct. Fixed calling hours, approved scripts, and every call recorded and audited.
Sound familiar?
You can't see what agents actually did
Daily MIS and weekly reviews. Contacts, promises to pay and collections, reported every day.
Sound familiar?
Your in-house team is stretched thin
Trained teams that scale. We add seats, languages and channels as your portfolio grows.
What we stand for
People, process and progress in every account we handle
People.
Recovery depends on the conversation. We hire for empathy and train for results.
- Structured induction and certification before going live
- Weekly call audits and coaching
- Agents who speak your customers' language
Process.
Every account follows a documented path, from the first reminder to settlement.
- Playbooks by days past due
- Approved scripts and escalation rules
- Full audit trail on every contact
Progress.
You see what's working, what isn't, and what we'll change next.
- Daily MIS and weekly performance reviews
- Roll-rate and cure-rate tracking
- Continuous strategy tuning
Recovery playbook
The right approach for every stage of delinquency
An account ten days late needs a reminder. An account 120 days late needs a plan. Scroll to follow an account through each stage.
Early reminders
Catch missed payments before they become a habit, with light-touch reminders that keep the relationship warm.
Channels
- SMS and WhatsApp reminders
- IVR and voice bots
- Courtesy calls
Actions
- Send secure payment links
- Confirm contact details
- Flag early hardship cases
We report
- Contact rate
- Self-cure rate
- Roll-forward to 31+
Active follow-up
Understand why the customer is behind and agree a firm payment date they can meet.
Channels
- Agent calls
- WhatsApp and email follow-up
- Payment links
Actions
- Capture reason for delay
- Log promises to pay
- Schedule follow-ups
We report
- Right-party contact
- Promises kept
- Amount collected
Intensive resolution
Senior negotiators work out a repayment plan the customer can keep, before the account turns NPA.
Channels
- Senior agent calls
- Field visit requests
- Formal letters
Actions
- Restructuring offers
- Skip tracing for lost contacts
- Supervisor escalation
We report
- Cure rate
- Plans agreed
- Roll-forward to NPA
NPA & settlement
Recover value from NPA and written-off accounts through settlement and documented legal support.
Channels
- Settlement specialists
- Field visits
- Legal notices via your counsel
Actions
- One-time settlement offers
- Documentation and closure letters
- Asset and employment tracing
We report
- Settlements closed
- Recovery on written-off book
- Cost per rupee recovered
The cost of waiting
Every day an account stays overdue costs you money
Move the sliders to match your book and see what idle overdue balances cost in funding alone.
Illustrative calculation from your inputs: balance × cost of funds × days ÷ 365. It is not a recovery estimate.
Funding cost of the delay
₹45.2lakh
₹1.51 lakhper day
₹45.2 lakhper 30 days
Since you opened this page, that balance has cost ₹0
Stop the clock
How we work
From first call to full portfolio in four steps
1Discovery
Understand your book
We review your portfolio, DPD mix, customer profile and current recovery results.
2Set-up
Agree the plan
Targets, scripts, escalation rules, reporting formats and secure data transfer are signed off.
3Pilot
Prove it on a sample
We work an agreed slice of accounts and measure results against your baseline.
4Scale
Roll out and improve
We expand to the full allocation and review performance with you every week.
About DuesNexa
A recovery partner that protects your reputation
We handle the conversations that decide whether money comes back: payment reminders, collections, customer queries and complaints.
Our teams work across voice, chat, email and field follow-ups. We plug into your systems, take on a portfolio or a support queue, and report back with numbers you can act on. Every borrower is treated as a future customer, with clear scripts, fair escalation and a full record of every contact.
Mission
To be India's most trusted partner for recovery and customer support.
Vision
A healthier credit ecosystem, built on technology, skilled people and respect for the customer.
4
Recovery stages, each with its own playbook
3
Channels in one team: voice, chat and email
24/7
Chat and email support coverage
1
Dedicated manager for every client
How quickly can you start on our portfolio?+
Once the scope and data format are agreed, we begin with a pilot on a sample of accounts. Timelines depend on volume and integration needs, and we'll give you a dated plan after the discovery call.
What data do you need from us?+
Typically the account number, customer contact details, outstanding amount, due date and DPD bucket, plus any previous contact history. Files move over a secure, encrypted channel that you approve.
How is pricing structured?+
We quote per seat, per account worked, or as a percentage of amount recovered, depending on the portfolio and stage. Many clients use a mix.
How do you protect our brand with customers?+
Agents use scripts you approve, follow fixed calling hours, and every call is recorded and audited. Complaints are escalated to you with the full call record.
Which languages do your teams cover?+
English and Hindi as standard, with regional languages staffed to match your customer base.
What reporting will we receive?+
Daily MIS on contacts, promises to pay and collections, plus a weekly review of roll rates, cure rates and next steps.
Contact
Tell us about your portfolio
Share a few details and a member of our team will reply within one business day.
Emailadmin@duesnexa.com
Phone+91 96666 31696
Office#887/62/6/1, 2nd Cross, Begur Road, Vivekananda Nagar, Bommanahalli, Bengaluru, Karnataka 560068
HoursMon – Sat, 9:00 am – 7:00 pm IST